Shipping Policy

1. Processing Time

Orders placed through the Koda Grove website are subject to processing before shipment. Processing may include order verification, inventory confirmation, payment review, packaging preparation, and fulfillment coordination.

Processing timelines may vary depending on product demand, seasonal volume, operational conditions, and order complexity.

2. Shipping Methods

Shipping methods and carriers may vary depending on destination, package size, product category, and available fulfillment options. Koda Grove reserves the right to select the most suitable shipping method for each order unless a specific option is explicitly presented at checkout.

3. Delivery Estimates

Any shipping or delivery timelines provided by Koda Grove are estimates only and are not guaranteed unless expressly stated otherwise. Transit times may be affected by carrier delays, weather events, routing interruptions, holidays, customs procedures, or other conditions outside our control.

4. Shipping Charges

Shipping fees, if applicable, are generally calculated and displayed during checkout. Charges may vary based on destination, shipment characteristics, order value, and promotional conditions in effect at the time of purchase.

5. Address Accuracy

Customers are responsible for providing complete and accurate shipping details at checkout. Koda Grove is not responsible for delays, failed delivery attempts, or added costs caused by incorrect, incomplete, or outdated shipping information submitted by the customer.

6. Tracking and Notifications

When available, shipment tracking information may be provided after the order has been processed and released for transit. The timing and detail level of tracking updates may depend on the shipping carrier and service level used for the order.

7. Delayed, Lost, or Damaged Shipments

If a shipment appears delayed, lost, or arrives damaged, please contact Koda Grove with your order details. We may work with the carrier and our fulfillment partners to review the shipment status and determine an appropriate next step.

Resolution timing may depend on the nature of the issue, available tracking data, and carrier investigation requirements.

8. International or Extended-Distance Deliveries

Where international or extended-distance shipping is offered, customers may be responsible for import duties, customs fees, taxes, or related charges imposed by destination authorities. These costs are generally outside the control of Koda Grove unless clearly stated otherwise.

9. Refused or Undeliverable Shipments

If a shipment is refused, unclaimed, or returned as undeliverable, additional shipping fees, restocking considerations, or refund adjustments may apply depending on the circumstances and associated carrier costs.

10. Policy Updates

Koda Grove may update this Shipping Policy from time to time to reflect operational changes, carrier updates, or revised fulfillment practices. Updated versions become effective when posted unless otherwise stated.

11. Contact Information