Refund Policy

1. Policy Overview

Koda Grove aims to provide premium products and a clear purchasing experience. If an issue arises with your order, you may contact us to request review of a return or refund, subject to the conditions described below.

Approval of any return or refund is not automatic and may depend on order status, product condition, and the reason for the request.

2. Eligibility for Return Review

To be considered for a return or refund review, products should generally be unused, in original condition, and returned with original packaging where applicable.

• The request should be submitted within a reasonable period after delivery.
• The product should not show signs of misuse, damage caused after delivery, or excessive wear.
• Proof of purchase may be required for verification.

3. Non-Returnable or Restricted Items

Certain items may be non-returnable or subject to additional review, including but not limited to:

• Products returned in damaged, heavily used, or altered condition.
• Items missing components, packaging, or related product materials.
• Products designated as final sale, clearance, or otherwise non-returnable at the time of purchase.
• Requests submitted after an unreasonable or unsupported delay.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or materially incorrect, please contact Koda Grove promptly with relevant order details and supporting information. We may request photographs, packaging details, and additional documentation to evaluate the issue.

If approved, the resolution may include replacement, store credit, refund, or another appropriate corrective measure.

5. Refund Processing

If a refund is approved, it will typically be issued back to the original payment method unless another solution is expressly agreed upon. Processing times may vary depending on payment provider, banking systems, and administrative review.

Original shipping charges may be non-refundable unless the refund is related to a verified fulfillment error or product issue determined by Koda Grove.

6. Return Shipping

Unless otherwise required by applicable law or expressly authorized by Koda Grove, customers may be responsible for return shipping costs. Return instructions should be followed carefully once a return request has been reviewed and approved.

7. Exchanges

Koda Grove may, at its discretion, offer exchanges where appropriate. Exchange availability may depend on inventory, product category, and the nature of the original issue.

8. Chargebacks and Payment Disputes

If you have an issue with an order, we encourage you to contact Koda Grove directly before filing a payment dispute. Direct resolution often allows for faster review and better record verification.

9. Policy Updates

We may revise this Refund Policy from time to time to reflect operational, legal, or business changes. Updated versions become effective when posted unless otherwise stated.

10. Contact Information